Terms of Service

1.1 Binding Agreement. These Terms of Service (“Terms”) constitute a legally binding agreement between Scope Techlabs LLC, a Florida limited liability company (“Scope,” “we,” “us,” or “our”), and the entity or individual accessing or using the Scope Inspect platform (“Customer,” “you,” or “your”).

1.2 Acceptance. By creating an account, clicking “I Agree,” or otherwise accessing or using the Service, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.

1.3 Authority. If you are accepting these Terms on behalf of a business entity, you represent and warrant that you have full legal authority to bind that entity, and “you” and “Customer” shall refer to that entity.

1.4 Effective Date. These Terms are effective as of the date you first access or use the Service, or March 19, 2026, whichever is earlier.

The following defined terms apply throughout these Terms:

3.1 Business Use Only. The Service is intended exclusively for use by business entities and their authorized representatives. The Service is not designed for personal, household, or consumer use.

3.2 Eligibility Requirements. To use the Service, you must: (a) be a duly organized legal entity or an individual acting in a commercial capacity; (b) be at least 18 years of age if an individual; (c) have the legal authority to enter into binding contracts; and (d) not be prohibited from accessing the Service under applicable law.

3.3 Authorized Users. Customer is responsible for all Authorized Users accessing the Service under its account and must ensure all Authorized Users comply with these Terms. Customer is liable for all acts and omissions of its Authorized Users as if they were Customer's own.

4.1 Account Creation. To access the Service, Customer must create an account and provide accurate, complete, and current information. Customer agrees to maintain and promptly update this information.

4.2 Credentials and Security. Customer is responsible for maintaining the confidentiality of its login credentials and for all activity occurring under its account. Customer shall notify Scope immediately at legal@scopeinspect.io upon discovering any unauthorized access to its account.

4.3 No Account Sharing. Accounts are licensed on a per-user basis. Customer may not share login credentials across multiple individuals. Each Authorized User must hold a separately licensed account. Account sharing constitutes a material breach of these Terms.

4.4 Account Accuracy. Scope reserves the right to suspend or terminate accounts associated with false, misleading, or outdated registration information.

5.1 Subscription Basis. Access to the Service is provided on a subscription basis. Fees are billed in advance on a monthly billing cycle as set forth in the applicable Subscription Plan.

5.2 Payment Obligation. Customer agrees to pay all Fees associated with its Subscription Plan. Fees are charged through Scope's authorized payment processors, including Stripe and Helcim. Customer is responsible for providing valid payment information and keeping it current.

5.3 Auto-Renewal. Subscriptions automatically renew at the end of each billing cycle at the then-current rate unless Customer cancels prior to the renewal date in accordance with Section 16.1.

5.4 Fee Changes. Scope reserves the right to modify pricing upon thirty (30) days' written notice. Continued use following the effective date of a price change constitutes acceptance of updated pricing.

5.5 Taxes. Fees do not include applicable taxes. Customer is solely responsible for all sales, use, value-added, or similar taxes, excluding taxes on Scope's net income.

5.6 Late Payments. Unpaid amounts are subject to a late fee of 1.5% per month, or the maximum rate permitted by applicable law. Scope reserves the right to suspend Service access for accounts with overdue balances following written notice.

6.1 No Refunds. All Fees paid are non-refundable. Scope does not provide refunds or credits for partial subscription periods, unused features, or early cancellation.

6.2 Discretionary Exceptions. Scope may, in its sole and absolute discretion, consider refund requests on a case-by-case basis. Any exception does not create a contractual entitlement to future refunds.

6.3 Effect of Cancellation. Upon cancellation, Customer retains access through the end of the current paid billing period. No refund is issued for any remaining portion.

7.1 Permitted Use. Customer may access and use the Service solely for its internal business operations in accordance with these Terms and applicable law.

7.3 Regulatory Responsibility. Customer is solely responsible for ensuring that its use of the Service, and all outputs generated through the Service, comply with all applicable laws, regulations, and professional standards governing its business, including those applicable to inspection services, safety assessments, and professional certifications.

8.1 Scope's IP. Scope owns all right, title, and interest in and to the Platform, including all software, AI systems, machine learning models, workflows, interfaces, visual designs, documentation, and any improvements or derivative works thereof, together with all associated intellectual property rights.

8.2 License to Customer. Subject to Customer's compliance with these Terms and timely payment of Fees, Scope grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the subscription term solely for Customer's internal business purposes.

8.3 Customer Data Ownership. Customer retains all right, title, and interest in Customer Data. Customer grants Scope a non-exclusive, worldwide, royalty-free license to use Customer Data solely to: (a) provide and maintain the Service; (b) improve and develop the Platform (in aggregate, de-identified form only); and (c) comply with applicable law.

8.4 No Training on Identified Data. Scope shall not use individually identifiable Customer Data to train shared or publicly available AI models without Customer's prior written consent.

8.5 Report Ownership. Inspection reports and outputs generated through the Service based on Customer Data are owned by Customer, subject to Scope's underlying IP rights in the Platform and the license in Section 8.3.

8.6 Feedback. If Customer provides feedback or suggestions regarding the Service, Scope may use such feedback for any purpose without restriction or compensation to Customer.

9.1 Data Storage. Customer Data is stored on cloud infrastructure, including Amazon Web Services (AWS). Scope implements commercially reasonable technical and organizational security measures to protect Customer Data against unauthorized access, loss, or disclosure.

9.2 Data Types. The Service may collect and process Customer Data including inspection reports, photographs, video recordings, customer records, and business operational data submitted through the Platform.

9.3 Third-Party Processing. The Service may route Customer Data through third-party service providers, including payment processors, cloud infrastructure providers, analytics tools, and AI model providers. Scope is not liable for the acts or omissions of such third-party data processors.

9.4 Data Retention and Deletion. Upon termination or expiration of Customer's subscription, Scope will retain Customer Data for thirty (30) days, during which Customer may request a data export. Following this period, Scope will retain Customer Data in accordance with the retention schedule set forth in its Privacy Policy, available at scopeinspect.io/privacy, and may delete Customer Data upon expiration of the applicable retention period, unless longer retention is required by applicable law.

9.5 No Sale of Data. Scope does not sell Customer Data or personal data to third parties.

9.6 Privacy Policy. Scope's collection and use of data is further governed by the Privacy Policy, incorporated into these Terms by reference. In the event of conflict, the Privacy Policy controls with respect to data handling.

10.1 AI-Powered Features. The Platform incorporates artificial intelligence and machine learning features for purposes including report generation, workflow automation, and business insights (“AI Features”).

10.3 User Responsibility. Customer is solely responsible for reviewing, verifying, and validating all AI-generated outputs before relying on them for any business decision, client deliverable, regulatory submission, or professional certification. Scope is not liable for any loss or damage arising from Customer's reliance on AI-generated outputs without independent verification.

10.4 Input Quality. The accuracy of AI outputs depends on the quality and completeness of Customer-provided inputs. Scope is not responsible for outputs generated from inaccurate, incomplete, or corrupted Customer Data.

10.5 Third-Party AI Infrastructure. Certain AI Features may be powered by third-party AI infrastructure providers. Scope will endeavor to ensure such providers do not use individually identifiable Customer Data to train public models.

10.6 Not a Compliance Tool. Use of AI Features does not satisfy, substitute for, or constitute compliance with any professional licensing requirement, regulatory standard, or industry certification obligation applicable to Customer's business.

11.1 Third-Party Services. The Service may integrate with or rely upon third-party services, including payment processors (Stripe, Helcim), cloud infrastructure (AWS), analytics tools, and AI providers (“Third-Party Services”).

11.2 No Responsibility for Third Parties. Scope is not responsible for the availability, performance, accuracy, security, or legality of any Third-Party Service. Any failure by a Third-Party Service provider does not constitute a breach by Scope under these Terms.

11.3 Third-Party Terms. Customer's use of Third-Party Services may be subject to separate terms between Customer and the applicable provider. Scope is not a party to such agreements.

12.1 Confidentiality Obligation. Customer acknowledges that through use of the Service it may be exposed to Confidential Information regarding the Platform, including features, AI systems, workflows, algorithms, and product roadmap. Customer agrees to: (a) hold all Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party without Scope's prior written consent; and (c) use Confidential Information solely for the purpose of using the Service as permitted under these Terms.

12.2 Authorized Disclosure. Customer may disclose Confidential Information to Authorized Users who have a legitimate need to know, provided Customer ensures such individuals are bound by confidentiality obligations at least as protective as those in this Section.

12.3 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of Customer; (b) was rightfully known to Customer prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order, provided Customer gives Scope prompt written notice.

12.4 Survival. Confidentiality obligations survive termination or expiration of these Terms for five (5) years.

14.3 Exclusions from Cap. The limitations in Sections 14.1 and 14.2 do not apply to: (a) Scope's fraud or intentional misrepresentation; or (b) Scope's willful misconduct.

14.4 Essential Basis. The parties acknowledge that the limitations in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain. Scope would not provide the Service at the agreed Fees without these limitations.

15.2 Indemnification Procedure. Scope will: (a) promptly notify Customer in writing of any indemnifiable claim; (b) grant Customer reasonable control over the defense and settlement; and (c) provide reasonable cooperation at Customer's expense. Customer may not settle any claim that imposes obligations on Scope without Scope's prior written consent.

16.1 Termination by Customer. Customer may cancel its subscription at any time through its account settings or by contacting legal@scopeinspect.io. Cancellation takes effect at the end of the current billing period. No refund is issued for any remaining period.

16.2 Termination or Suspension by Scope. Scope may suspend or terminate Customer's access, without refund, upon: (a) material breach of these Terms, including non-payment, Acceptable Use Policy violations, or unauthorized account sharing; (b) misuse of the Platform; (c) a legal or regulatory requirement; or (d) a security risk to the Platform or other users.

16.3 Notice and Cure. For non-payment, Scope will provide written notice and a five (5) business day cure period before suspension. For material breach involving misuse, IP violations, or security risks, Scope may suspend immediately without a cure period.

16.4 Effect of Termination. Upon termination: (a) all licenses terminate immediately; (b) Customer must cease all use of the Service; (c) Customer Data will be retained for thirty (30) days per Section 9.4; and (d) all accrued payment obligations survive.

16.5 Survival. Sections 7 (Acceptable Use — as to Confidential Information), 8 (IP Ownership), 12 (Confidentiality), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 17 (Dispute Resolution), 18 (Governing Law), and 19 (General Provisions) survive termination.

17.1 Mandatory Arbitration. Except as set forth in Section 17.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules.

17.2 Arbitration Procedure. Arbitration shall be conducted by a single arbitrator in Alachua County, Florida. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17.4 Carve-Out for IP and Collection. Either party may bring an action in the state or federal courts in Alachua County, Florida for: (a) injunctive or equitable relief to protect intellectual property rights or Confidential Information; or (b) collection of undisputed unpaid Fees. Customer consents to jurisdiction and venue in Alachua County, Florida for such proceedings.

17.5 Pre-Arbitration Negotiation. Before initiating arbitration, the parties shall attempt resolution through good faith negotiation for thirty (30) days following written notice describing the dispute. If unresolved, either party may initiate arbitration.

17.6 Costs and Fees. AAA filing fees are allocated per AAA Commercial Rules. The arbitrator may award costs and reasonable attorneys' fees to the prevailing party in accordance with applicable law.

18.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.

18.2 Venue. For any dispute not subject to arbitration under Section 17, the parties consent to the exclusive jurisdiction and venue of the state and federal courts in Alachua County, Florida.

19.1 Right to Modify. Scope reserves the right to modify these Terms at any time. For material changes, Scope will provide at least thirty (30) days' advance notice via email and/or in-app notification.

19.2 Acceptance of Changes. Customer's continued use of the Service following the effective date of any modification constitutes acceptance of the updated Terms.

19.3 Version History. Scope will maintain a version history of these Terms indicating the effective date of each version.

20.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable Subscription Plan documentation, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements and understandings.

20.2 Severability. If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force and effect.

20.3 Waiver. Scope's failure to enforce any right or provision shall not constitute a waiver of that right or provision in that or any subsequent instance.

20.4 Assignment. Customer may not assign these Terms without Scope's prior written consent. Scope may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets without Customer's consent.

20.5 Force Majeure. Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, government actions, or third-party infrastructure failures, provided the affected party gives prompt notice and uses commercially reasonable efforts to resume performance.

20.6 No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

20.7 Relationship of the Parties. The parties are independent contractors. Nothing herein creates a partnership, joint venture, agency, franchise, or employment relationship.

20.8 Notices. Legal notices to Scope must be sent to legal@scopeinspect.io or by certified mail to Scope Techlabs LLC at its registered Florida address. Notices are effective upon email delivery confirmation or three (3) business days after certified mailing.

20.9 Updates and Current Version. For the most current version of these Terms, visit scopeinspect.io/terms.